| Mercer Public
15757
page-template,page-template-full_width,page-template-full_width-php,page,page-id-15757,ajax_fade,page_not_loaded,,columns-4,qode-theme-ver-7.4,wpb-js-composer js-comp-ver-5.5.5,vc_responsive
 
Customer Service
We take great pride in providing quality products and excellent personal service to all our valued customers. If you have any special requests please let us now and we’ll get right back to you.

 

Shipping
Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38. You can always feel safe when buying a print with a frame. We take great care with shipping and your art, it always arrives in perfect condition.
We currently offer USPS options for international orders. Mercer Public is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. We strongly recommend using USPS Priority or Express methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays.

 

Speed and shipping price depends on product type and destination. 97% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Just add you choice of shipping method for a calculated number of days before you get your product.

 

Worldwide  1-5 business days via FedEx | 10-20 business days without tracking
USA  3-5 business days via UPSP  |  FedEx Overnight, 2Day Express available
Canada  1-5 business days via FedEx  |  5-10 business days without tracking
 Return and exchange
If you wish to return your product please contact us at info@mercerandgrand.com and we’ll help you. The product should be returned in the original packaging and not been used within 15 days of receipt for a refund. Shipping charges on returned products are at the customer’s expense. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
COMING SOON *Personalized orders are non-refundable after order confirmation. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.
Information protection
All data submitted is transmitted via Secure Socket Layer (SSL). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.
Additional information
Events outside Mercer and Grand’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Mercer and Grand is released from Mercer and Grand’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All personal information you provide us with or that we obtain will be handled by Mercer and Grand as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Mercer and Grand and will not be shared with other third parties. You have the right to inspect the information held about you. By accepting the Mercer and Grand Conditions, you agree to the above.